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Consumer Rights
Safety
Ensuring the protection of life and property from defective goods and hazardous services.
Information
Right to be informed about the quality, quantity, potency, purity, standard, and price of goods and services.
Choice
Right to choose freely from a variety of goods and services of a quality and at a price that is fair and reasonable.
Heard
Right to be heard and to have the grievances of consumers redressed by the authorities.
Redressal
Right to seek redressal for any loss or injury by the competent consumer forum or by a court of law.
Education
Right to be informed about the rights and responsibilities of consumers and to have access to consumer education.
How to Register a Complaint
Follow these simple steps to register your complaint with the National Consumer Forum and receive expert assistance from our 1915 helpline.
01
Identify Your Grievance
Review your purchase history and note any issues such as defective goods, poor service, or unfair pricing practices.
02
Call the Helpline
Connect with our expert advisors by calling 1915. Our team will listen to your concerns and provide immediate guidance.
03
Document Your Case
Provide all relevant evidence including receipts, warranty cards, and photographs of the defective product to support your claim.
04
Follow Up
Monitor the progress of your complaint. Our helpline will assist you in resolving the issue or guiding you to the appropriate authority.
Consumer Resources
Access official guidelines, legal documents, and support tools to empower your rights and navigate consumer grievances effectively.
Common Questions
How do I register a complaint?
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You can register your complaint by calling our National Consumer Helpline at 1915. Our trained support staff will guide you through the process and help you file your grievance with the appropriate authorities.
What is the timeline for resolution?
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Most consumer complaints are processed within 30 days. The timeline may vary depending on the complexity of the case and the specific regulatory body involved in the investigation.
Which complaints are eligible?
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We assist with a wide range of issues including product defects, unfair business practices, and service quality. Any complaint related to consumer rights in India is eligible for our support.
Can I get a physical copy of the complaint?
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Yes, after your complaint is registered, we will provide you with a formal complaint receipt and a copy of the registered grievance for your records and future reference.
Is there a fee for registering a complaint?
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No, there is no charge for registering a complaint. Our helpline is free of cost to all consumers, ensuring that everyone has equal access to consumer protection services.